Shipping & Returns

Shipping

Our shipping terms are as follows:

  1. Flipfly offers Free Shipping on any order within the Greater Toronto Area, and on 3+ items per order for the Rest of Canada.
  2. Items are shipped within 24 hours of receiving the order and payment. Expect delivery in about a week.

Returns

Items can be returned within 30 calendar days of receiving it for a full refund or exchange subject to the following:

  1. Item must be unused and in the same condition that you received it.
  2. Item must be in the original packaging.
  3. Payment confirmation must be attached to the item.
  4. Contact us at customerservice@flipfly.ca to advise us about the shipment, include a tracking no. and request for refund or exchange.
  5. The return shipping cost is the responsibility of the customer.
  6. Items must be shipped to: Flipfly Canada, 7351 Saint Barbara Blvd, Mississauga, ON, L5W 0C3, Canada

Exchange

Our exchange process is as follows:

  1. If you would like to exchange the item for a different size or colour, ensure to include the desired size/colour in your email.
  2. Once we have received the item, we will send you the items requested based on the availability. If the requested item is not available, we will issue a refund.

Refunds

Our refund process is as follows:

  1. You will be notified of the status of your refund once we have received and inspected the item.
  2. If the return is approved, we will proceed to initiate the refund to the original payment method.
  3. You will receive the credit on your payment method within a few days depending on your card issuer’s policy

Any Questions?

If you have any questions on shipping and returns, please contact us at customerservice@flipfly.ca.