Our shipping terms are as follows:
- Flipfly offers Free Shipping on any order within the Greater Toronto Area, and on 3+ items per order for the Rest of Canada.
- Items are shipped within 24 hours of receiving the order and payment. Expect delivery in about a week.
Items can be returned within 30 calendar days of receiving it for a full refund or exchange subject to the following:
- Item must be unused and in the same condition that you received it.
- Item must be in the original packaging.
- Payment confirmation must be attached to the item.
- Contact us at firstname.lastname@example.org to advise us about the shipment, include a tracking no. and request for refund or exchange.
- The return shipping cost is the responsibility of the customer.
- Items must be shipped to: Flipfly Canada, 7351 Saint Barbara Blvd, Mississauga, ON, L5W 0C3, Canada
Our exchange process is as follows:
- If you would like to exchange the item for a different size or colour, ensure to include the desired size/colour in your email.
- Once we have received the item, we will send you the items requested based on the availability. If the requested item is not available, we will issue a refund.
Our refund process is as follows:
- You will be notified of the status of your refund once we have received and inspected the item.
- If the return is approved, we will proceed to initiate the refund to the original payment method.
- You will receive the credit on your payment method within a few days depending on your card issuer’s policy
If you have any questions on shipping and returns, please contact us at email@example.com.